By purchasing on our website, the customer agrees with our policies.
Dear customer, please read carefully:

1. Delivery Time
1.1 Our average deliveries vary between 15 and 25 business days, after sending the tracking code. Because our products are of international origin, they come directly from our warehouses abroad to your home. The vast majority of our products originate from (Sweden, Australia, Asia and the USA).

There may be cases where your order is delivered within 9 business days, or it may also arrive within 30 business days. This is completely normal, as we depend on the agility of carriers to make deliveries, rest assured, our delivery is 100% guaranteed.

Your product is insured and guaranteed against theft/loss and manufacturing defects.


2. TRACKING

2.1 We guarantee a tracking code within 7 working days after confirming the purchase so that the customer can monitor the delivery progress.

You can track your order through our website or the Correios website. The tracking access code will be sent to your email after the order has been shipped.

3. General Conditions
3.1. Care with Addressing Orders

Coração do Ceramista will arrange for the products to be shipped to the address requested by the customer. Therefore, so that there are no obstacles to the delivery of your order, we ask that you be careful when filling in the address at which you wish to receive your order.


4. Absent Recipient
Please make sure there will be someone at the address to receive your products. The Post Office makes three attempts to deliver the products, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the Post Office closest to the address, and, in this case, it will be necessary for the recipient of the package, collect it at the Post Office, within 7 calendar days. If the recipient of the order does not collect it, as per the Post Office standard, the package will be returned to the sender, requiring the payment of a new shipping fee to resend the product.

All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in case of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.


5. Incorrect Address
Coração do Ceramista is not responsible for incorrect or incomplete completion of the destination address for orders placed in the store. If incorrect or incomplete addressing occurs, as per Correios regulations, the package will be returned to the sender, and no further delivery attempts will be made to that address. In this case, it will be necessary for the customer to pay a fee of 50% of the value of the product so that we can resend the order.

Do you have any questions? If you have any questions about your order or want to know more details about order tracking, just send us an email or contact support on Whatsapp and provide your order number, our team will promptly analyze it. Remember, we are here to help you!